Customer Care
Course Overview
The module is designed to show learners how to make customers feel that your business is genuinely interested in them and that, ultimately, you can gain a competitive edge by achieving long-term customer satisfaction. By the end of the module you will recognise why you need a Customer Care programme and how to implement one. You will understand customer care skills and how to use them effectively and be able to develop a complaints handling procedure that strengthens the bond between your company and your customers.
The module is structured into a number of learning activities which are supported by graphics, animations, a wide range of challenges and a quiz.
Once the learning element of the module has been completed the learner will be directed to the quiz section where his/her understanding will be put to the test.
Course Details
Target Audience
This module is targeted at owners and managers of both large and small businesses, though the information is obviously of relevance to any employees who come into contact with customers.
Accreditation
On completion of this course you will be able to download a Virtual College certificate.
Entry Requirements
None
Cost and Discounts
£30+ vat - This cost is for a single user.
Discounts are available for multiple users (10 or more) for more information please contact info@ukvirtual-college.co.uk, or telephone UKVC Sales on 01943-605976.
How It Works
The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.
Alternatively; if you have a specific question or concern why not contact us directly ? We promises to get back to you asap.
What
This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post.If you wish you may print out any page of the training material, and may also print the notes you took during the training.
You can also revisit the training material at any time, even after you have completed the course.
How
The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.
The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in material.
Lessons can be taken in any order and each lesson may be PAUSE and RESUMED at any stage. When all lesson in the course have been completed our system will realise and automatically record that you have successfully completed the course
When
This course is delivered online. Depending on individual learning speed it will take approximately 2-3 hours. You can complete the course in stages, revisiting the training at any time.
Buy It Now
If you would like to buy this course now please enter details of the learner to be enrolled on the course.
When you click "Submit" you will be transferred to our secure payment system (provided by WorldPay) where you will be able to enter your credit or debit card details.
Start Your Training Today
Once the payment has been accepted you will imediately be allocated an account in our Training Management System, and you will be able start your training right away.
