Listening Skills: An Introduction to Listening

Course Overview

This course is provided by Learning4Business. Having completed this course you should be able to:

• recognise, and be committed to, the importance of listening skills as a critical factor in improving personal communication and people management
• relate to the human communication process when considering why a communication has proved ineffective

Everyone likes to think they are a good listener. The fact is, however, that most people ’hear’, but do not ’listen’. By understanding what is meant by ’listening’ you will be motivated to develop your skills in this area in order to develop and improve your all-round communication skills. Furthermore, an understanding of the human communication process will enable you to appreciate the part listening plays in this process, and the consequences of ineffective listening.

Effective listening is crucial to good communication, and good communication is a critical element in the success of any organisation.

The course is divided into 3 sections covering the following areas:

• the difference between hearing and listening
• the benefits of good listening to the individual, the manager and the organisation
• the human communication process

How It Works

The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.

Alternatively; if you have a specific question or concern why not contact us directly ?

What

This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.

How

The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course

When

This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 3 hours.