Listening Skills: Becoming a Better Listener

Course Overview

This course is provided by Learning4Business. Having completed this course you should be able to:

• bring about a positive outcome from interviews, discussions and conversations by listening and observing more
• make objective judgements about the nature of what is being said thanks to ability to ’listen beyond’ the verbal message
• recognise why others may have listened ineffectively, and take appropriate steps to assist them in remedying the situation

Having completed courses L038, ’An Introduction to listening’, and L039, ’Removing the Barriers to Listening’, you will be motivated to discover how to finally become an effective listener. This course looks in detail at the various skills and behaviours that will enable you to do this. As a result, you will be both more competent and confident in all situations that require you to gather information, seek opinions or reveal attitudes.

Successful completion of this course, in tandem with the other two in the series, will develop in an employee with the potential to become a highly effective listener. Good listeners who also possess good questioning skills (see the Learning4business courses on this subject) are good communicators, and good communicators provide the innovation and drive that all organisations need.

The course is divided into 3 sections covering the following areas:

• verbal and non-verbal attending behaviours that demonstrate active listening, and encourage communication
• how listening self-discipline leads to better results
• how observation of the speaker helps to interpret meaning

How It Works

The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.

Alternatively; if you have a specific question or concern why not contact us directly ?

What

This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.

How

The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course

When

This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 3 hours.