Questioning Skills: Unproductive Questions

Course Overview

This course is provided by Learning4Business. Having completed this course you should be able to avoid question types that are not helpful to your personal verbal communications and recognise, and deal with, such questions when asked by others.

We learn to ask questions from an early age and, inevitably, get into bad habits. These bad habits take the form of unproductive questions, which are questions that either produce little useful information or, worse, do actual harm.

Following this course you should be able to avoid such questions and ensure that you are able to obtain accurate information from respondents who are not offended, intimidated or confused by your questions.

The manager or staff member who asks unproductive questions is probably more of a liability than the one who asks no questions at all! Unproductive questions confuse and annoy respondents, and also produce inaccurate and potentially harmful data. Avoiding such questions, therefore, is essential if mistakes are to be avoided and staff are to remain motivated.

The course is divided into 3 sections covering the following areas:

• the 4 types of unproductive question
• the results of asking unproductive questions
• how to avoid unproductive questions

How It Works

The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.

Alternatively; if you have a specific question or concern why not contact us directly ?

What

This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.

How

The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course

When

This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 3 hours.