Questioning Skills: Using Closed Questions

Course Overview

This course is provided by Learning4Business. Having completed this course you should be able to deal with people who are reluctant to provide facts or information and gain committment from others to facts, opinions or courses of action.

Sometimes, for instance when selling, persuading or negotiating it is important to be able to gain committment from the other person. In these instances, open and probing questions are of little use since they enable the respondent to provide further information, rather than committment.

This course will enable you to avoid protracted and unnecessary discussion by showing how and when to seek committment to fact, decision or course of action.

Much time is wasted in meetings and discussions because the participants do not know how to commit to the decision makers. An ability to do so, which this course will develop, means time and money saving as a result of shorter meetings, more succinct discussions and clearer decisions.

The course is divided into 3 sections covering the following areas:

• the difference between open and closed questions
• dealing with avoidance behaviour
• gaining commitment

How It Works

The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.

Alternatively; if you have a specific question or concern why not contact us directly ?

What

This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.

How

The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course

When

This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 3 hours.