Silent Selling - Using Body Language in Sales

Course Overview

This course is provided by Learning4Business. Having completed this course you should be able to identify and respond to customer body language and utilise their personal body language in a positive manner.

As any experienced salesperson will tell you, customers have a nasty habit of not meaning what they say! This duplicity on the part of customers happens for a number of reasons, varying from a wish not to offend, to an instinct for self preservation when faced by an apparently predatory salesperson!

Body language skills in sales are important because a customer’s feelings, attitude and truthfulness will drive the way the salepersons.

Excellent job performance by individuals is the lifeblood of any successful company, and the appraisal and performance management process is a critical element in maintaining high levels of performance.

Managers who cannot manage performance effectively through the medium of appraisal process are unlikely to be motivators and developers of their people. The consequences for the company of having such managers in key positions are potentially ruinous. This course, and the others within the same suite of courses, will provide the learning support necessary to prevent the development of the situation.

The course is divided into 5 sections covering the following areas:

• following through on the appraisal discussion
• the content of the interim performance reviews
• conducting reviews
• matching development to identified needs
• bias and how to avoid it

How It Works

The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.

Alternatively; if you have a specific question or concern why not contact us directly ?

What

This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.

How

The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course

When

This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 4 hours.