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Course Content
Customer Care
Course Overview
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On average this course contributes 3 hours towards your CPD |
Virtually everyone has had at least one experience of poor Customer Care, be it from rude or unhelpful staff, undelivered promises, or something as simple as absence of an apology when experiencing a delay.
Obviously there are examples of outstanding Customer Care but unfortunately these can seem to be the exception rather than the rule. What often frustrates customers is the fact that many of these grievances could be so easily avoided with thought, planning and training. This module is designed to show learners how they and their colleagues can make customers feel that their business is genuinely interested in them.
On completion of this module learners will be able to:
- Recognise why they need a Customer Care Programme
- Have a plan of campaign to install a Customer Care Programme in their company
- Understand Customer Care skills and how to use them
- Develop a complaints handling procedure that strengthens the bond between their company and their customers
Course Details
Lesson Plan
Sections within the module include:
- Objectives of the module
- Introduction
- Why does your company need customer care?
- Why does poor customer care happen?
- Your campaign plans
- Customer Care Skills
- Handling Complaints
Target Audience
This module is addressed to owners/managers of both small and large companies. However it also applies to employees as they make direct contact with both customers and prospective customers every day.Duration
It is estimated that this module will take approximately 3 hours to complete (depending on learning speed). As an e-learning module you can complete this training in convenient stages and revisit whenever you wish. The system will record your progress throughout.Certification
On completion of this module you will be able to download a Virtual College certificate.CPD Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelinesEntry Requirements
There are no specific entry requirements for this module.What our customers have said
I have now completed 2 courses, Food Hygiene Level 2 and Customer Care. I would like to say that I have really really enjoyed the courses and look forward to showing my certificates off at my next interview!DC 25/03/2011
Cost and Discounts
£30 + VAT - This cost is for a single user.
Discounts are available for multiple users (10 or more) for more information please contact info@ukvirtual-college.co.uk, or telephone UKVC Sales on 01943 885089.
How it Works
The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.
Alternatively; if you have a specific question or concern why not contact us directly ?
What
This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.
You can also revisit the training material at any time, even after you have completed the course.
How
The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.
The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.
Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course
When
This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 3 hours.
Buy It Now
If you would like to buy this course now please enter details of the learner to be enrolled on the course.
When you click "Submit" you will be transferred to our secure payment system (provided by WorldPay) where you will be able to enter your credit or debit card details.
Start Your Training Today
Once the payment has been accepted you will immediately be allocated an account in our Training Management System, and you will be able start your training right away.
